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For issues not covered here, join OVERDOG Hub for live support from the community and the team. You can find the link to the group inside the bot — send /start and it will appear in the welcome message.

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Trading issues

Your order was submitted but the price moved before it could be matched. Overdog uses Fill-or-Kill orders, so the order is cancelled rather than filled at a worse price.Fix: Try again. If it keeps happening, reduce your trade amount — smaller orders are easier to fill at the current price. You can also wait for a quieter moment when the market is less volatile.
You don’t have enough USDC in your wallet to cover the trade amount.Fix: Check your current balance with /wallet. To add funds, use the deposit address shown there. Make sure you’re sending USDC.e (or USDC) on the Polygon network.
A fee transfer from a previous trade is still being processed. Overdog blocks new trades while a fee is in flight to avoid double-spending issues.Fix: Wait a moment (usually under a minute) and try again. The pending transfer will resolve on its own.

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Market issues

The market may have already resolved, been removed from Polymarket, or your search terms may not match the event title exactly.Fix: Try different or broader search terms. You can also browse available markets directly with /markets or /sports to find what you’re looking for.

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Deposit and withdrawal issues

Deposits require blockchain confirmations before they appear in your balance. This usually takes a few minutes but can occasionally take longer depending on network congestion.Fix: Wait up to 10 minutes after the transaction is confirmed on-chain. If your balance still hasn’t updated after that, double-check:
  • You sent to the correct deposit address shown in /wallet.
  • You used the correct network (Polygon for USDC.e).
Funds sent on the wrong network cannot be automatically recovered.
Sending funds on a network that doesn’t match your deposit address type (for example, sending on Ethereum when the address is for Polygon) will result in the funds not arriving and potentially being unrecoverable.Fix (prevention): Always verify the network in your external wallet matches exactly what is shown in Overdog before confirming any transaction. When in doubt, send a small test amount first.
Overdog cannot recover funds sent on the wrong network. Always confirm the network before sending.
Withdrawals are processed on-chain and require one or more blockchain transactions to complete. This typically takes a few minutes. Cross-chain withdrawals (Tron, Solana) may take a few minutes longer due to bridge processing time.Additionally, withdrawals are rate-limited to one per minute per account.Fix: Wait a few minutes. If the withdrawal appears stuck for more than 15 minutes, join OVERDOG Hub for support.

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Bot issues

The bot may have lost your session state, or there may be a temporary issue.Fix: Send /start to reinitialize your session. This resets the bot’s state without affecting your wallet or positions. If the bot is still unresponsive after that, join OVERDOG Hub (link in the /start message) to check for any known outages or get help from the team.