> ## Documentation Index
> Fetch the complete documentation index at: https://docs.overdog.bet/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Solutions to common issues you may encounter while using Overdog.

<Note>
  For issues not covered here, join **OVERDOG Hub** for live support from the community and the team. You can find the link to the group inside the bot — send `/start` and it will appear in the welcome message.
</Note>

## Trading issues

<AccordionGroup>
  <Accordion title="Trade not filled">
    Your order was submitted but the price moved before it could be matched. Overdog uses Fill-or-Kill orders, so the order is cancelled rather than filled at a worse price.

    **Fix:** Try again. If it keeps happening, reduce your trade amount — smaller orders are easier to fill at the current price. You can also wait for a quieter moment when the market is less volatile.
  </Accordion>

  <Accordion title="Insufficient balance">
    You don't have enough USDC in your wallet to cover the trade amount.

    **Fix:** Check your current balance with `/wallet`. To add funds, use the deposit address shown there. Make sure you're sending USDC.e (or USDC) on the Polygon network.
  </Accordion>

  <Accordion title="Pending fee error">
    A fee transfer from a previous trade is still being processed. Overdog blocks new trades while a fee is in flight to avoid double-spending issues.

    **Fix:** Wait a moment (usually under a minute) and try again. The pending transfer will resolve on its own.
  </Accordion>
</AccordionGroup>

## Market issues

<AccordionGroup>
  <Accordion title="Can't find a market">
    The market may have already resolved, been removed from Polymarket, or your search terms may not match the event title exactly.

    **Fix:** Try different or broader search terms. You can also browse available markets directly with `/markets` or `/sports` to find what you're looking for.
  </Accordion>
</AccordionGroup>

## Deposit and withdrawal issues

<AccordionGroup>
  <Accordion title="Deposit not showing">
    Deposits require blockchain confirmations before they appear in your balance. This usually takes a few minutes but can occasionally take longer depending on network congestion.

    **Fix:** Wait up to 10 minutes after the transaction is confirmed on-chain. If your balance still hasn't updated after that, double-check:

    * You sent to the correct deposit address shown in `/wallet`.
    * You used the correct network (Polygon for USDC.e).

    Funds sent on the wrong network cannot be automatically recovered.
  </Accordion>

  <Accordion title="Wrong network">
    Sending funds on a network that doesn't match your deposit address type (for example, sending on Ethereum when the address is for Polygon) will result in the funds not arriving and potentially being unrecoverable.

    **Fix (prevention):** Always verify the network in your external wallet matches exactly what is shown in Overdog before confirming any transaction. When in doubt, send a small test amount first.

    <Warning>
      Overdog cannot recover funds sent on the wrong network. Always confirm the network before sending.
    </Warning>
  </Accordion>

  <Accordion title="Withdrawal delayed">
    Withdrawals are processed on-chain and require one or more blockchain transactions to complete. This typically takes a few minutes.     Cross-chain withdrawals (Tron, Solana) may take a few minutes longer due to bridge processing time.

    Additionally, withdrawals are rate-limited to **one per minute** per account.

    **Fix:** Wait a few minutes. If the withdrawal appears stuck for more than 15 minutes, join OVERDOG Hub for support.
  </Accordion>
</AccordionGroup>

## Bot issues

<AccordionGroup>
  <Accordion title="Bot not responding">
    The bot may have lost your session state, or there may be a temporary issue.

    **Fix:** Send `/start` to reinitialize your session. This resets the bot's state without affecting your wallet or positions. If the bot is still unresponsive after that, join **OVERDOG Hub** (link in the `/start` message) to check for any known outages or get help from the team.
  </Accordion>
</AccordionGroup>